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Wine Flight Tours

  M: 0409 886 588

Email: wineflight@bigpond.com

www.wineflighttours.com.au

ABN: 83 08 678 356

Booking & Privacy Policies

Reservations Policy

Any bookings for services to be performed by Wine Flight Tours are considered a reservation when paid in full and confirmed by email or SMS from Wine Flight Tours.

Any service or wine tour service booked online either directly or indirectly with a third party will only be reserved when confirmed in writing (by direct email).

Wine Flight Tours cannot guarantee bookings for services to be performed less than seven (7) days prior to the day of reservation even if the booking is made on an online booking platform whether on this website or a third party website.

Reservations for services to be performed must be paid in full at the time of booking or within seven (7) days of the date of confirmed booking date.

Cancellation Policy

Wine Flight Tours will provide a full refund of services to be provided in the following circumstances:

 

  • Compassionate grounds involving immediate family members or spouse

  • Wine Flight Tours Failure to provide a service

  • Extreme weather conditions or conditions that would endanger participants

  • Illness declared within 24-48 hours of the start of a previously booked tour that is confirmed by a doctor’s certificate

  • Flight cancellations resulting in an inability to attend the point of departure on time

  • Extraordinary circumstances at the sole discretion of Wine Flight Tours

Wine Flight Tours will not provide a refund for services to be provided in the following circumstances:

 

  • Failure to be ready to depart for the tour on time and/or in a fit state to be driven due to any illness not previously disclosed

  • Simply changing your decision once confirmed and prepaid

 

Service Replacement Policy

Wine Flight Tours may use third parties to replace all or part of the services required to fulfill the itinerary of any tour without notice..

Wine Flight Tours cannot guarantee a wine producer’s availability at the time of booking and as such reserves the right to replace requested sections of the tour at any stage.

Privacy Policy

Wine Flight Tours is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is 'Personal Information' and why do we collect it?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include: names, physical addresses, email addresses, phone and facsimile numbers.

This personal information is obtained in many ways including interviews, correspondence by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your personal information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When it is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. Wine Flight Tours will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This policy may change from time to time and any changes will be available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Unit 7/1 Cleland Ave, UNLEY SA 5061

wineflight@bigpond.com

P: 0409 273 140